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Privacy Policy

Last Revised: 1st January 2024

 

This Glace Dreams Privacy Statement describes the types of personal information that we collect, how we use it, how and when it is shared, and the choices and rights you have with respect to your information. It also explains how we communicate with you and how you can make requests or submit inquiries to us about your information. Thank you for taking the time to read and understand our data and privacy related practices.

1. Applicability and Scope

This Privacy Statement ("Statement") applies to the websites located at www.GlaceDreams.com and any other websites or applications owned and operated by Glace Dreams brands or products that direct the viewer or user to this Statement.

It also applies to the personal information we process when you visit our stores in the UK. Glace Dreams, which operates the Glace Dreams business in the UK, are controllers in relation to information collected on the website and in store.

2. Updates to this Privacy Statement

This Statement went into effect on the “Last Revised” date noted near the top of this page. Glace Dreams may update this Statement from time to time. When it does so, it will notify you of any modifications to this Statement that might materially affect your rights or the way that we use or disclose your personal information prior to the change becoming effective by means of a message on this website. We encourage you to look for updates and changes to this Statement by checking the “Last Revised” date when you access our websites.

3. Information We Collect

When you visit and use the Glace Dreams Services, we may collect the following categories of information:

  • Identifiers – We may collect information that can be used to identify you, such as your first and last name, phone number, your address book, username and password, email address, postal address, IP address, day and month of your birthday, and demographic information (such as gender).
  • Financial Information – We may also collect information such as your credit card and debit card information, telephone number, and name.
  • Commercial Information – We may collect information about your transactions in our stores, on our websites including what products you purchase, how frequently you purchase them, any Rewards or promotions associated with a purchase, and the products you have placed on your “Wishlist” or “My Bag” for future purchase.
  • Geolocation Information – We may collect information about your location of your device, such as information derived from your device (e.g., based on a browser or device’s IP address). We may also use location-based technology in our retail locations, to collect information about the presence of your device, if your Bluetooth is turned on and your device settings allow for this.
  • Audio and Visual Information – We may collect audio and visual information when you use the Glace Dreams Services. For example, closed circuit video surveillance cameras (“CCTV”) may be installed at some of our retail locations to monitor building security and assist in crime prevention, detection, and investigation, and to ensure the safety of our staff and visitors to our facilities, and these CCTV cameras may collect audio, visual, and similar information. 
  • Inferences – We may also collect inferences drawn from the other information described above.
4. Information We Collect from Other Sources

Some information we collect is from unaffiliated sources, including in some cases information that is publicly available, provided by or purchased from marketing business partners, or present on social media platforms.

For instance: we may collect information you submit to a blog, a chat room, or a social network like Facebook, Instagram or Twitter. We may also collect or license information about you from other companies and organisations, such as information aggregators or event or promotion co-sponsors, including to supplement information that we receive from you. In some cases, we receive information about you from affiliated entities, which we handle in accordance with this Privacy Statement. By gathering additional information about you, we can correct inaccurate information, enhance the security of your transactions and help prevent fraud, and give you product recommendations and special offers that are more likely to interest you.

facilitate the functionality of our websites and mobile applications, including payment-

5. How We Use Your Information

We may use your information for business purposes, including to provide the products and services you request, to perform customer service functions, for security and fraud prevention, for marketing and promotional purposes, and to perform website and mobile application analytics.  We may use the information we collect about you to:

(a)  To Provide Our Services – We may process your information when you access or use the Glace Dreamss Services, including to:

  • process or fulfil orders and transactions;
  • maintain and service accounts;
  • support and improve our loyalty programs;
  • deliver gift cards or e-gifts, and any associated personalised messages, in accordance with your instructions;
  • debug to identify and repair errors that impair existing functionality;
  • facilitate the functionality of our websites and mobile applications;
  • process payments; and
  • customize experiences and personalization when you are in and around our stores, if you have given permission for location sharing.

(b)  To Communicate with You – We may process certain information in order to communicate with you in relation to your accounts, our services, our marketing, and your requests, including to:

  • provide customer service, including when you interact with our customer service agents through our website’s “live help” chat feature, and requests for information;
  • communicate with you about orders, purchases, returns, services, accounts, programs and contests.
  • send you personalised promotions, content, and special offers;
  • communicate with you about our brands, products, events, or other promotional purposes;
  • implement your communications preferences, such as sharing information with Glace Dreamss business partners so that they may email you about their promotions, products and initiatives; and
  • provide important product safety information and notice of product recalls.

(c)  For Research, Development, and Improvement of Our Services – We want to ensure that our website, mobile applications, and services are continually improving and expanding so that we meet and exceed your needs and expectations. To do so, we may process certain personal information, including to:

  • maintain, improve, and analyse our websites, mobile applications, ads, and the products and services we offer; and
  • help to ensure security and integrity of the Glace Dreamss Services, including to detect, prevent, or investigate suspicious activity or fraud.

(d)  To Enforce our Terms, Agreements, or Policies – To maintain a safe, secure, and trusted environment for you when you use our websites, mobile applications, and other services, we may use your personal information to ensure our terms, policies, and agreements with you and any third parties are enforced.

(e)  To Comply with Applicable Laws – We may be required to process certain information under certain laws and regulations, such as tax laws, as well as to:

  • maintain appropriate records for internal administrative purposes; and
  • comply with applicable legal and regulatory obligations, and respond to lawful governmental requests, as needed.

(f)  Targeted Advertising – We may process your information to provide you with targeted advertising (also known as cross-contextual advertising and online behavioural advertising) and offers and promotions that you may be interested in.

(g)  With Your Consent – We may process certain information in order to fulfil any other business or commercial purposes at your direction or with your consent.

(c) To Comply with Applicable Laws - 

We may be required to process certain information under certain laws and regulations, such as tax laws, as well as to:

  • maintain appropriate records for internal administrative purposes; and
  • comply with applicable legal and regulatory obligations, and respond to lawful governmental requests, as needed.

6. How We Share Your Information

We share your information as needed to fulfil the purposes described in this Privacy Statement and as permitted by applicable law. This includes sharing between Glace Dreams, among affiliated entities for internal business purposes, sharing with service providers to help perform business functions at our direction, sharing with your consent, sharing for marketing purposes, sharing as part of corporate transactions, and sharing to protect lawful interests.

We share personal information in the following circumstances:

(a) When We Work Together – We share information with subsidiaries and affiliated companies, including Glace Dreams Corporation, for fraud monitoring and services and other business purposes. For example, in some cases, we share personal information to administer our loyalty programs, process orders and requests, and expand and promote our product and service offerings.

(b) When We Work with Service Providers – We share your information with service providers that provide us with support services, such as: credit card processing services; website and Application hosting and management, the platform for our loyalty card; customer care services (such as assistance with responding to data subject access requests); email and postal delivery; location mapping; product and service delivery; fraud monitoring; analytics services; and conducting academic research.  We contractually limit these service providers from retaining, using, or disclosing your confidential personal information for any purpose other than performing agreed upon services for us.

(c) When We Work on Business Transactions – If we become involved with a merger, corporate transaction or another situation involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.

(d) When Sharing Helps Us Protect Safety and Lawful Interests – We disclose personal information if we believe that the disclosure is required by law or legal process, if we believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that the disclosure will help us protect the rights, property, health or safety of Glace Dreams or our customers or partners.

(e) When We Work with Marketing Service Providers – We share information with marketing service providers to assess, develop and provide you with promotions and special offers that may interest you, administer contests, gather survey responses, sweepstakes and events or for other promotional purposes.

(f) When You Give Consent – We share information about you with other companies if you give us permission or direct us to share the information.

(g) When You Post on Our Websites – If you post information on a blog or another part of our websites, the information that you post may be seen by other visitors to our websites, including your username.

7. How We Protect Your Information

We protect your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorised access, disclosure or modification of your information. When you transmit highly sensitive information (such as a credit card number) through our website, we encrypt the transmission of that information using the Secure Sockets Layer (SSL) protocol. SSL certification is a form of digital certificate that a) provides authentication for a website, and b) enables an encrypted connection. All our payment gateways are SSL certified.

However, no security system is perfect, and due to the inherent nature of the Internet, we cannot guarantee that data, including personal information, is absolutely safe from intrusion or other unauthorised access by others. You are responsible for protecting your password(s) and maintaining the security of your devices.

8. Children’s Privacy

We do not intend for our websites or online services to be used by anyone under the age of 13. We do not knowingly collect, sell, or share information of consumers between the ages of 13 – 16.  If you are a parent or guardian and believe we may have collected information about your child, please contact us immediately as described in the “Contact Us” section of this Notice. For more information, please see our Terms of Use. 

9. Glace Dreams Wi-Fi

Our store support providing you access to wireless internet (WiFi) at no charge. For any such WiFi access, please carefully review the terms of use listed on the activation page prior to accepting and connecting.

10. Contact Us

We welcome your questions, comments and concerns about privacy. You can contact Glace Dreams Customer Service at hello@GlaceDreams.com.

You have a right to submit any rights request to Glace Dreams. We would appreciate the opportunity to first address your concerns and would welcome you directing an inquiry first to us per the "Contact Us" section below. You may also contact the Glace Dreams Data Protection Officer (“DPO”) at any time at legal@GlaceDreams.com.