FAQs

Unfortunately, we don't offer delivery services because Ice cream and Gelato are prone to melting during transit, making it challenging to maintain their quality upon arrival.

Our establishment operates on a walk-in-only basis. We believe in providing a welcoming atmosphere for all our customers. Feel free to drop by at any time during our operating hours, and we'll be delighted to accommodate you.

Yes, complimentary guest WiFi is available. Simply approach any of our friendly staff members for assistance in accessing the network.

Yes! We’re happy to offer samples so you can find your perfect flavour before ordering—just ask a team member. We kindly ask that customers enjoy samples in moderation and not abuse the policy. 🍦😊

While we take precautions to minimise cross-contamination, we cannot guarantee that our ingredients are free from traces of Peanuts, Nuts and Gluten.

Please inform us of any nut allergies so we can best assist you.

Currently, we do not offer alcoholic ice cream flavours. However, we have alcohol-free ice cream such as Rum and Raisin Gelato.

Unfortunately, we do not have sugar-free Ice cream or gelato in our menu. However, we have a wide variety of other flavours and options to choose from.

Our team is always exploring new additions to the menu, so stay tuned for updates.

Unfortunately, we don’t offer dog-friendly ice cream at this time. However, we’d love to welcome your furry friends—so long as they’re well-behaved—while you enjoy your treat! 🐶🍦

Yes, dogs are welcome as long as they’re well-behaved! We want to ensure a comfortable experience for all our customers, so please make sure your pup doesn’t disturb others. 🐶😊

You can find it here.

We accept cash as well as most major credit cards and debit cards. This includes Visa, Mastercard, Maestro and American Express.

We also take contactless payments, Apple Pay, Android Pay and Samsung Pay with our card machines.

Yes, we accept contactless card payments for a quick and seamless transaction.

Yes, we gladly accept mobile payments through apps like Apple Pay and Google Pay for a convenient and secure transaction.

Service charge is not included in the bill as our pricing is all-inclusive

Yes, you can absolutely tip using your cash or card!

Your generosity is very much appreciated, and it goes a long way in supporting our team. 😊

To add a tip to your card payment, simply let the staff member know during the payment process.

We do not charge any additional fees for credit card transactions.

The prices on our menu are inclusive of all costs.

We do not accept personal cheques as a form of payment.

This policy is in place to ensure the security of our transactions and to prevent the possibility of fraud or check bounce-backs.

We appreciate your understanding and offer alternative payment options, including cash, credit cards, and other secure methods.

If you have any questions or need assistance with choosing an alternative payment method, our staff will be happy to help.

Yes, there are no fees involved with using SumUp Pay.

SumUp Pay users can earn cashback as well as redeeming points here at Glace Dreams